Who we are
Sassy Giraffe Customs operates this store at sassygiraffecustoms.com. For privacy questions, email shaun.sass@gmail.com.
Information you provide
When you place an order, we collect your name, email address, billing and shipping addresses, optional phone number, order details, and personalization instructions. When you send an inquiry, we receive your name, email address, message, preferred date, and any reference photos you choose to send by email.
How we use information
We use this information to respond to inquiries, create personalized items, process and fulfill orders, arrange pickup, provide order updates, and handle customer service. Our store also records technical information, such as IP address, browser details, and checkout activity, to operate the website and help identify fraud or technical issues.
Email communications
We use customer email addresses for order updates, customer service, and responses to inquiries. We do not use them for email marketing.
Payments and service providers
Payments are processed by Stripe. Payment and transaction information is shared with Stripe and the payment method you select. Our store does not store full card numbers or security codes. Read Stripe’s Privacy Policy for its data practices.
Information needed to operate the store and fulfill your order may be handled by our hosting, email, payment, and delivery providers. Shipping providers receive the recipient and delivery information needed to deliver your package.
Cookies
The store uses cookies to remember your cart, maintain checkout sessions, and support account login. Payment services may use cookies or similar technologies for payment functionality and fraud prevention. Blocking cookies may prevent parts of checkout from working.
Accounts, reviews, and submitted content
If you create an account, the store retains your account and order information. If you submit a product review or comment, its content and displayed author name may be public. Please do not include private contact or payment information in reviews.
Retention and privacy requests
Order, account, and inquiry information may remain in our website, email, and backups. Some records need to be retained for order support, accounting, security, or legal obligations. Contact us to request access to, correction of, or deletion of your information; we will review the request and explain any information that must be retained.
Changes to this policy
We may update this policy when the store or our data practices change. Last updated: October 13, 2026.