All sales are final
All sales are final. We do not accept returns or exchanges for a change of mind. Exceptions apply to items that arrive damaged or contain a mistake made by Sassy Giraffe Customs.
Damaged or incorrect items
Please contact us within 7 days of delivery at shaun.sass@gmail.com. Include your order number, a description of the issue, and clear photos of the item. For shipping damage, please also include photos of the packaging.
We’ll review the issue and contact you about a replacement or refund. Please keep the item and packaging and wait for our instructions before sending anything back.
Personalization details
Please check names, spelling, and other personalization details before placing your order. A mistake in the details supplied with your order is not covered by this policy. If we make a mistake when producing your item, please report it within 7 days of delivery.
Questions
For help with an order, contact Sassy Giraffe Customs or email shaun.sass@gmail.com.